ABOUT OUR BOOKS
What is the book about?
It's a supremely silly but heartwarming tale of fame, fortune, loneliness and love that sees your pet jetting off to Petlandia, a crazy world of celebrity furballs, social petworking and four-legged lunacy.
Is the book available in other languages?
The book is currently available in English only but we hope to bring you multiple languages in the future. Woof!
Is the book in US English or British English?
The book has been written so no words that differ between the two languages are used. So the book is suitable for both YAY!
Can I add more than one pet per book?
If you want to have a two pet book then check out the "Petlandia Roadtrip" book in the store. This is just for two Dogs right now. We hope to have a 2 Cat book in early 2020.
Can you Petlandiafy other animals?
We're all about cats, dogs and rabbits at the moment but Petlandia artists are busy working on new pets all the time, so watch this space. If you have any suggestions for new pets or colours, please get in touch.
How do I submit my pets photo?
We are afraid we do not base our designs on individual pets. We have a wide selection of different options to choose from as well as colours and markings. If there isn't anything close that resembles your pet, please pop us an email and we'll add your request to the list and share with the design team.
SHIPPING & DELIVERY
Where do you ship from?
We print all our products and distribute all our products from America & the United Kingdom and are proud of it!
How much is the delivery charge?
Shipping rates can vary depending on location and country. You can also choose to have your order sent via express delivery for a small additional fee.
How long will it take for me to get the book after ordering?
Please allow 72 business hours for your order to be processed and dispatched.
All orders are shipped on business days only, Monday through Friday, excluding major holidays.
In the UK, we offer Standard & Express options:
Standard shipping is estimated to arrive in 1 - 2 days via Royal Mail 24
Express shipping is estimated to arrive in Next Day via Royal Mail Special Delivery (Tracked).
In the US, we offer Standard & Express options:
Standard shipping is estimated to arrive in 3 -5 days via DHL Smart post (via USPS)
Express shipping is estimated to arrive in 2 days via UPS 2 Day Air.
For the rest of the world (Including Australia, Canada, and Europe), we offer Standard & Express options:
Standard shipping is estimated to arrive in 4 - 8 working days via SkyNet International Premium
Express shipping is estimated to arrive in 2 - 4 working days via SkyNet International Express.
My tracking number isn't working, is there something I need to do?
Please note that the systems can take up to 48 hours to log a delivery into their systems. Should your tracking information fail to register on the Track and Trace service, please wait 24 hours and try to track the item using the link once more.
Can I order from outside of the Australia, Canada, Europe, UK and US?
Yes ! We love pets all over world. If you are outside of Australia, Canada, Europe, UK or US, please switch to the international site or if you are in Europe use the EUR (Europe) site. You can switch at the bottom of the website. Shipping times will vary. All prices on our International store are in USD.
My delivery has not arrived, what can I do?
Please contact our customer support team with your order number and they will get your missing order investigated.
We have a set amount of time that we can investigate lost parcels. If you do not contact us within 3 months of ordering/shipping, we will not be able to look into your missing order. So please do not delay!
PLACING AN ORDER
What if I can't find the pet, colour or pattern that I want?
I'm buying this as a gift for someone. Can I add a personalised message?
Of course! Simply add your message during the order process when creating your book.
There is a problem with my payment, what can I do?
If you are not based in the UK, it may be that your card issuer is blocking the transaction, due to the overseas transaction. We suggest giving them a quick call and asking to allow the transaction to go through. You should not have any problems after that. Alternatively, you can still use your card via PayPal. If you are in the UK, please contact our customer support team and they'll be sure to help.
Oops! I have made a mistake on my order, what can I do?
Once your order has been approved and checkout complete, the file(s) are sent direct to our printer. Due to the nature of this automated process, we cannot issue changes to the product(s). Please be sure to review your order in the cart prior to submission.
Our items are personalised so it's unlikely we'll be able to correct any bloopers, but please get in touch with our customer support team and they will see if there is anything they can do.
Can I change my shipping address?
It depends on what stage of the process your book is at. Please contact our customer support team and they will see if it's possible. If the order has shipped, it will not be possible. We'd advise contacting the shipping company directly with your tracking number to assist.
I have a coupon code - Are there any terms & conditions that apply?
Coupon codes may not be stacked or redeemed with other promotions. All discounts excludes shipping fees, unless otherwise specifically stated. All coupon codes much be presented at time of purchase to receive discount. Discounts cannot be backdated on previous orders. For offers specific to certain items, items must be added to the cart first to receive the discount. Offer end dates are subject to change.
YOUR ACCOUNT & ORDERS
I didn't get my confirmation email!
Please check your junk mail folder. If you can't find it, then contact our customer support team.
Do you send a receipt/invoice with the orders?
No, there is no paperwork within the order, your email confirmation is your receipt. Don't worry the recipient won't know any of the details you want to keep hidden :).
What happens if my book is damaged?
Assuming the damage is not a result of your frisky pet tearing open the package, you can send us a picture of the damage and we will look into sending a replacement.
What is your returns policy?
Because our books are personalised they cannot be returned, but if there has been a mistake with your order (and it was our mistake) please get in touch with our customer support team and they will investigate. Ruff!